Case Study - Streamlining restaurant service, one tap at a time
A mobile app and POS system that lets diners scan, order, and pay while restaurants save staff time and run smoothly.
- Client
- In‑House project
- Year
- Product
- Mobile App
Overview
Restaurants face constant pressure: long wait times, language barriers with tourists, high staff costs, and complex logistics for takeaway and delivery. Traditional paper menus, manual ordering, and fragmented payment systems slow down both customers and staff.
We designed a complete digital ecosystem that simplifies the entire dining experience. Guests order directly from their phones, while restaurants gain a scalable system that reduces staffing needs, speeds up service, and keeps operations efficient even during peak hours or high-pressure environments.
Solution
The platform connects diners, staff, and owners into one coordinated flow.
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For diners: QR code menus with automatic translation, shared table sessions, in-app ordering and payments, and real-time updates for dine-in, takeaway, or delivery orders.
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For staff: A tablet-based POS to manage tables, reservations, deliveries, payments, and stock availability. Orders are automatically routed and printed to the correct station, reducing errors and manual coordination.
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For owners: A web dashboard that centralises configuration and real-time oversight. Restaurant owners can manage menus and pricing, define table layouts and business policies, and organise closures and events, all without relying on external service providers.
The system is designed to scale effortlessly. New tablets can be added without external setup, and the same application adapts to waiters’ phones for on-the-go updates. By removing manual steps and keeping everything in sync, restaurants improve service speed, reduce mistakes, and create a smoother experience for both guests and staff.
- Reduced staff workload
- 25%
- Faster table turnover
- 38%
- Fewer order errors
- 80–95%
- More online reviews
- Up to 50%